top of page

Wed, 09 Dec

|

ZOOM

The Art of Conversations without Confrontation - Managing Grievances Effectively in the Workplace - Webinar Wednesday

Registration is Closed
See other events
The Art of Conversations without Confrontation - Managing Grievances Effectively in the Workplace - Webinar Wednesday
The Art of Conversations without Confrontation - Managing Grievances Effectively in the Workplace - Webinar Wednesday

Details

09 Dec 2020, 9:30 am – 10:30 am AEST

ZOOM

About the Event

The Art of Conversations without Confrontation - Managing Grievances Effectively in the Workplace - Webinar Wednesday

Facilitated by Kylie Brannelly

The goal of having a conversation without confrontation is to enable honest, true, and authentic sharing about the behaviors, attitude, culture or systems that aren't working as effectively as they could be.  This session will discuss techniques and strategies for improving your capacity to communicate in a direct, dynamic and effective way with confidence. Framing conversations is critical to identifying opportunities to improve the niggles impeding objectives and relationships.

Grievance management is an important aspect of operating any client focussed business. Effective grievance management can minimise escalation and lead to positive outcomes for all stakeholders minimising reoccurance and improving the organisation's reputation. This session will explore proactive approaches to grievance management through active listening and solution focused approaches. Participants will also have  the opportunity to learn about techniques and processes to facilitate negotiations and resolve disputes through mediation.

Registration

  • Members Registration

    Registration cost is per attendee. Members prices apply to services who are a member of their state or territory's peak body.

    $30.00
    Tax: GST included
    Sale ended
  • Non Members Registration

    Registration cost is per attendee. An invoice will be generated including payment details and sent to your nominated email address.

    $40.00
    Tax: GST included
    Sale ended

Total

$0.00

Share This Event

bottom of page