Wed, 18 Nov | ZOOM

Grievance Management - Webinar Wednesday

Registration is Closed
Grievance Management - Webinar Wednesday

Details

18 Nov 2020, 11:00 am – 12:00 pm AEST
ZOOM

About the Event

Grievance Management 

Facilitated by Kylie Brannelly

Grievance management is an important aspect of operating any client focussed business. Effective grievance management can minimise escalation and lead to positive outcomes for all stakeholders minimising reoccurance and improving the organisation's reputation. This session will explore proactive approaches to grievance management through active listening and solution focused approaches. Participants will also have  the opportunity to learn about techniques and processes to facilitate negotiations and resolve disputes through mediation. 

Registration
Price
Quantity
Total
  • Members Registration
    $30
    GST included
    $30
    GST included
    0
    $0
  • Non Members Registration
    $40
    GST included
    $40
    GST included
    0
    $0
Total$0