18 Nov 2020, 11:00 am – 12:00 pm AEST
About the Event
Facilitated by Kylie Brannelly
Grievance management is an important aspect of operating any client focussed business. Effective grievance management can minimise escalation and lead to positive outcomes for all stakeholders minimising reoccurance and improving the organisation's reputation. This session will explore proactive approaches to grievance management through active listening and solution focused approaches. Participants will also have the opportunity to learn about techniques and processes to facilitate negotiations and resolve disputes through mediation.
Registration cost is per attendee. Members prices apply to services who are a member of their state or territory's peak body.
Non Members Registration
Registration cost is per attendee. An invoice will be generated including payment details and sent to your nominated email address.