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Wed, 18 Nov



Grievance Management - Webinar Wednesday

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Grievance Management - Webinar Wednesday
Grievance Management - Webinar Wednesday


18 Nov 2020, 11:00 am – 12:00 pm AEST


About the Event

Grievance Management 

Facilitated by Kylie Brannelly

Grievance management is an important aspect of operating any client focussed business. Effective grievance management can minimise escalation and lead to positive outcomes for all stakeholders minimising reoccurance and improving the organisation's reputation. This session will explore proactive approaches to grievance management through active listening and solution focused approaches. Participants will also have  the opportunity to learn about techniques and processes to facilitate negotiations and resolve disputes through mediation. 


  • Members Registration

    Registration cost is per attendee. Members prices apply to services who are a member of their state or territory's peak body.

    Tax: GST included
    Sale ended
  • Non Members Registration

    Registration cost is per attendee. An invoice will be generated including payment details and sent to your nominated email address.

    Tax: GST included
    Sale ended



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