
Wed, 16 June
|Zoom Meeting
Grievance and Complaints Management - Webinar Wednesday


Details
16 June 2021, 9:30 am – 11:00 am
Zoom Meeting
About the Event
Greivance and Complaints Management
Facilitated by Kylie Brannelly
Grievance management is an important aspect of operating any client focussed business. Effective grievance management can minimise escalation and lead to positive outcomes for all stakeholders minimising reoccurance and improving the organisation's reputation.
This session will explore proactive approaches to grievance management through active listening and solution focused approaches. Participants will also have have the opportunity to learn about techniques and processes to faciliate negotiations and resolve disputes through mediation.
Registration
Price
Quantity
Total
Members
$45.00
all prices are GST Inclusive
$45.00
0$0.00
OSHC SA Members
$45.00
all prices are GST Inclusive
$45.00
0$0.00
Non Members
$55.00
all prices are GST Inclusive
$55.00
0$0.00
Total
$0.00