Grievance and Complaints Management - Webinar Wednesday
About the Event
Greivance and Complaints Management
Facilitated by Kylie Brannelly
Grievance management is an important aspect of operating any client focussed business. Effective grievance management can minimise escalation and lead to positive outcomes for all stakeholders minimising reoccurance and improving the organisation's reputation.
This session will explore proactive approaches to grievance management through active listening and solution focused approaches. Participants will also have have the opportunity to learn about techniques and processes to faciliate negotiations and resolve disputes through mediation.
- OSHC SA Members$45$450$0
- Non Members$55$550$0