top of page

Grievance and Complaints Management - Webinar Wednesday

Wed, 16 June

|

Zoom Meeting

Registration is Closed
See other events
Grievance and Complaints Management - Webinar Wednesday
Grievance and Complaints Management - Webinar Wednesday

Details

16 June 2021, 9:30 am – 11:00 am

Zoom Meeting

About the Event

Greivance and Complaints Management

Facilitated by Kylie Brannelly

Grievance management is an important aspect of operating any client focussed business. Effective grievance management can minimise escalation and lead to positive outcomes for all stakeholders minimising reoccurance and improving the organisation's reputation. 

This session will explore proactive approaches to grievance management through active listening and solution focused approaches. Participants will also have have the opportunity to learn about techniques and processes to faciliate negotiations and resolve disputes through mediation. 

Registration

  • Members

    all prices are GST Inclusive

    A$45.00
    Sale ended
  • OSHC SA Members

    all prices are GST Inclusive

    A$45.00
    Sale ended
  • Non Members

    all prices are GST Inclusive

    A$55.00
    Sale ended

Total

A$0.00

Share This Event

 The Queensland Children’s Activities Network acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of Country throughout Australia, and recognise their continuing connection to culture, land, waterways and communities. We pay our respects to Elders past and present.

 

Yagara Country, home to the Jagera, Yuggera and Ugarapul peoples

1300 781 749   |   admin@qcan.org.au  |  66 Woodend Rd, Woodend  Qld 4305 

ABN 22 156 644 878 | ACN 626 211 925

bottom of page